Shipping policy

Everything below describes how we ship within the United States. If something here doesn't match what happened to your order, write to us. The exception is usually easier to fix than the rule.

Where we ship

We ship to addresses in the United States, including Alaska and Hawaii. We don't ship outside the United States at this time.

When your order leaves

Orders leave our US warehouse within 2 to 3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend are picked up the following Monday.

Once a parcel is handed to the carrier, delivery usually takes another 3 to 7 business days depending on your address. That last figure is the carrier's estimate, not a guarantee: weather, holidays and carrier delays are outside our control.

What shipping costs

A single piece ships for a flat $9.95, anywhere in the United States. The same price whatever you order and wherever you live, Alaska and Hawaii included.

Add a second piece and shipping is on us: any order of two pieces or more ships free.

The exact amount for your address is shown at checkout before you pay, and nothing is added afterwards.

Sales tax, where it applies to your state, is calculated at checkout as well.

Orders with several pieces

Everything in your order, a set included, leaves the warehouse together and arrives together. If a piece is out of stock when you order, we ship the rest straight away and send the missing piece as soon as it's back, with its own tracking number. You don't pay shipping twice.

Customs and duties

None. Our company is registered in the United Kingdom, but your parcel ships from inside the United States: there is no customs clearance, no import duty and no handling fee to pay on delivery. The price you see at checkout is the price you pay.

Tracking

You'll get a confirmation email when you order, and a second email with a tracking number when the parcel ships. If the tracking hasn't moved for several days, contact us and we'll chase the carrier for you.

Addresses and undelivered parcels

Please check your address before paying: we print what you give us. If you spot a mistake, email us straight away and we can usually correct it before the parcel leaves.

If a parcel comes back to us because the address was incomplete or nobody could receive it, we'll contact you to arrange a second delivery or a refund of the items.

Damaged in transit

If your parcel arrives damaged, don't send it back. Take a photo of the piece and the box and email it to us: we'll send a replacement or refund you in full, whichever you prefer. See our refund policy for the details.

Questions

Write to contact@maisonlevand.com. We read every email.